Return & Refund Policy
At QueenZ EssentialZ, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange.
Return Eligibility:
- Items must be unopened, unused, and in their original packaging.
- Returns must be requested within 30 days of delivery.
- Certain items, such as personal care products, cosmetics, and clearance items, are non-returnable due to hygiene and safety reasons.
How to Initiate a Return:
- Contact support with your order number and reason for return.
- Once approved, you will receive instructions on where to send your return.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds:
- Once we receive and inspect your return, a refund will be issued to your original payment method within 5-7 business days.
- Shipping fees are non-refundable.
Exchanges:
- We only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of delivery.